Frequently Asked Questions
Everything You Need to Know Before Your Visit
Can children who are feeling unwell use the play area?
No. To help keep our play environment safe and healthy, children who are feeling unwell should stay home until they have fully recovered.
Are there any safety rules for using the play area?
Yes. For everyone's safety, please avoid climbing on the outside of play equipment, rough play, flips, or other unsafe activities. Always play responsibly.
Can adults visit the play area on their own?
No. Adults must be accompanied by a child to enter the play area. This policy helps ensure a safe and family-friendly environment.
What should we wear in the play area?
For everyone's comfort and safety, socks are required inside the play area. Shoes and bare feet are not permitted. If you need to keep your shoes on, please wear protective shoe covers.
Is there a time limit for play?
No. Every admission includes unlimited play throughout the day, so you can enjoy all our attractions until closing time.
Can I bring food or drinks into the play area?
To help maintain a safe, nut-free environment, outside food, drinks, candy, and gum are not permitted inside the play area. Food and beverages may be enjoyed in the designated dining area.
What are the safety guidelines for using the play equipment?
Always slide down feet first and wait until the person ahead has completely exited before taking your turn. Do not stand at the bottom of the slide or climb up the slide. Enter and exit the play equipment carefully, slide down in a seated or standing position as designed, and never jump from the equipment.
Are there any restrictions on items brought into the play area?
For everyone's safety, glass items and sharp objects are not permitted inside the play area. Please empty your pockets and remove any jewelry before entering. We cannot be held responsible for lost, damaged, or broken personal belongings.
Are strollers allowed inside the play area?
For hygiene and safety reasons, strollers are not permitted inside the play area. Since stroller wheels are not sanitized, we kindly ask that they be left in the designated stroller parking area, if available.
Can children bring their own toys?
To help keep our play area safe, clean, and enjoyable for everyone, we kindly ask that children do not bring toys from home.
Can I leave my child unattended for a few minutes?
No. Children must be supervised by a parent or responsible adult at all times. For their safety, children may not be left unattended anywhere in the facility.
Can I leave and return later the same day? Is there an extra charge?
Yes. You may leave and return as many times as you wish on the same day at no additional cost.